Return Policy: Always make sure you get a receipt when purchasing the FuelReducer. Proof of purchase is required for warranty or refunds. Only authorized returns are accepted. If the FuelReducer has been modified in any way or the installation has not been made by a licensed engine repair mechanic, absolutely no return will be accepted and the warranty voided.
Sales and Installation Policy: All existing customers are to contact FuelReducer directly for returns or warranty issues. Distributors and installers of the FuelReducer are independant retailers and installers. They do not work for FuelReducer. There are absolutely no distributors or installers who are either agents of, employees of or commissioned sales staff for FuelReducer. If you have an issue with any sale or any installation only contact customer service directly.
FuelReducer Warranty: FuelReducer warrants all FuelReducer products for a 90 Day replacement basis only, unless otherwise specified in writing. Date of purchase shown on your sales slip of the ORIGINAL PART is the start of the 90 day warranty. Any part replaced under this warranty will be covered for the balance of the original warranty period.
Installation Policy:All installations by a licensed engine mechanic are backed by a 30 day warranty. The 30 Day warranty covers only an improper installation or replacement of a defective FuelReducer. The start of the 30 day warranty begins from the actual date of installation. Installation requires cutting the metal fuel line of the customer's vehicle and the customer agrees to allow the licensed mechanic to cut the metal fuel line to fit the FuelReducer. At not time will the installer be required to replace the cut fuel line with a new or otherwise used complete fuel line if for whatever reason the customer chooses to remove the FuelReducer.
Q: Will installing this modification affect my warranty? My dealer told me it would.
A: Often a dealership will tell you that installing an after market product will void your warranty. This is false. Warranty work pays a service department a lower rate than regular work. By promoting the idea that after market products will void warranties, many dealers will avoid the lower paying work and charge the regular rate for service which should be covered under warranty.
Q: Do I have any legal protection concerning my vehicle and after market equipment?
A: Yes vehicle owners are protected by federal law. The Magnuson-Moss Warranty - Federal Trade Commission Improvement Act of 1975. Under the Magnuson-Moss Act, after market equipment which improves performance does not void a vehicle manufacturer's original warranty, unless the warranty clearly and conspicuously states that after market equipment voids the warranty. Most states have warranty statutes, as well, which provide further protections for vehicle owners.
Q: It say's in my owner's manual that after market products or modifications are not covered under warranty what does this mean?
A: Most of the time the manufacturer is only stating that he will not cover the after market components. He is not saying that the products would void the vehicle warranty.
Q: My dealer refuses to warranty repairs on my vehicle because I have installed after market equipment on my vehicle.
A: Point out to the dealer the provisions of the Magnuson-Moss Act. Require that he explain to you how the after market equipment caused the problem. If he can't - or his explanation sounds questionable - it is your legal right to demand he comply with the warranty. If your still unfairly denied warranty contact: The Federal Trade Commission, which administers the Magnuson-Moss Act, monitors compliance with warranty law. Direct complaints to the FTC at (202) 326-3128.
WHAT IS THE MAGNUSON-MOSS WARRANTY ACT?
On January 4, 1975, US President Ford signed into law the Magnuson-Moss Warranty Act, Title 1, 101-112, 15 U.S.C. 2301 et seq. This act, effective July 4, 1975, is designed to "improve the adequacy of information available to consumers, prevent deception, and improve competition in the marketing of consumer products. . . ." The Magnuson-Moss Warranty Act applies only to consumer products, which are defined as "any tangible personal property which is distributed in commerce and which is normally used for personal, family, or household purposes (including any such property intended to be attached to or installed in any real property without regard to whether it is so attached or installed)." Under Section 103 of the Act, if a warrantor sells a consumer product costing more than $15 under written warranty, the writing must state the warranty in readily understandable language as determined by standards set forth by the Federal Trade Commission. There is, however, no requirement that a warranty be given nor that any product be warranted for any length of time. Thus the Act only requires that when there is a written warranty, the warrantor clearly disclose the nature of his warranty obligation prior to the sale of the product.
The consumer may then compare warranty protection, thus shopping for the "best buy." To further protect the consumer from deception, the Act requires that any written warranty must be labeled as either a "full" or a "limited" warranty. Only warranties that meet the standards of the Act may be labeled as "full." One of the most important provisions of the Act prohibits a warrantor from disclaiming or modifying any implied warranty whenever any written warranty is given or service contract entered into. Implied warranties may, however, be limited in duration if the limitation is reasonable, conscionable, and set forth in clear and unmistakable language prominently displayed on the face of the warranty.
A consumer damaged by breach of warranty, or noncompliance with the act, may sue in either state or federal district court. Access to federal court, however, is severely limited by the Act's provision that no claim may be brought in federal court if: (a) The amount in controversy of any individual claim is less than $25,000; (b) the amount in controversy is less than the sum or value of $50,000 computed on the basis of all claims in the suit; or (c) a class action is brought, and the number of named plaintiffs is less than 100. In light of these requirements it is likely that most suits will be brought in state court. If the consumer prevails, he is awarded costs and attorneys' fees. Nothing in the Act invalidates any right or remedy available under state law, and most suits should proceed on claims based on both the Code and the Act.